Keynote

Human Service: The Skills AI Can’t Replace

This is a presentation for humans.

Jeff Toister’s interactive and entertaining keynote presentation provides a practical guide using uniquely human skills to stand out from the competition.

Jeff Toister smiling and facing the camera, pointing two fingers in a silly gesture.

About the Keynote

Artificial intelligence is a wonderful thing. It helps us serve people more efficiently. Many customers prefer AI-powered self-service for routine tasks.

But there are still times when customers need human help!

This entertaining presentation shares three uniquely human customer service skills. Explore ways that human service can create a strategic advantage and see how customer-focused organizations serve with humanity to deliver exceptional customer experiences.

Key Takeaways

Participants will gain the following:

  • Discover what makes humans uniquely good at service

  • Identify situations where customers need human help

  • Create a plan to leverage human service

Jeff Toister’s Speaker Reel