Human Service
The Skills AI Can’t Replace
This is a book about humans.
AI only did two things. First, it suggested the subtitle: “The Skills AI Can’t Replace.” That seemed fitting.
Second, AI created the sample book cover you see on this page. It’s predictably terrible. A real book cover, created by a real human, is coming soon.
The book will be published in early 2026. Until then, please enjoy a sample chapter.
About the Book
Artificial intelligence is a wonderful thing. It helps us serve people more efficiently. Many customers prefer AI-powered self-service for routine tasks.
But there are still times when customers need human help!
Human Service reveals three uniquely human customer service skills. Explore ways that human service can create a strategic advantage.
Key Takeaways
Discover what makes humans uniquely good at service
Identify situations where customers need human help
Build your human service skills to gain an advantage
About the Author
Jeff Toister's first customer service interaction ended in a service failure.
Vowing to learn from that experience, he became obsessed with customer service. He worked in customer service, became a trainer, worked in management, got into consulting, and gathered tons of data long the way.
Today, he is the bestselling author of five books, including Human Service: The Skills AI Can’t Replace. More than 5 million people have taken one of his training programs on LinkedIn Learning and he is ranked as one of the top 30 customer experience professionals in the world by Global Gurus.